Thank you for shopping at Hugeton Specialist Cushion and Accessories. We strive to provide you with high-quality cushions and accessories. If, for any reason, you are not completely satisfied with your purchase, we are here to help. 1. Returns Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.   Returns must be initiated within 10 days of the delivery date.   Custom-made or personalized items are generally not eligible for returns, unless they arrive damaged or defective. Return Process: To initiate a return, please contact our customer service team at [Email Address] or [Phone Number] with your order number and the reason for the return.   Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.   You are responsible for the return shipping costs, unless the return is due to our error (e.g., damaged or incorrect item). Please ensure the item is securely packaged to prevent damage during transit. Include the RMA number inside the package. Inspection: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.   Items that do not meet our return eligibility criteria may be rejected and returned to you at your expense. 2. Refunds Approved Refunds: If your return is approved, we will process a refund to your original method of payment. Please allow 5-7 business days for the refund to be processed and reflected in your account.   Shipping costs are non-refundable, except in cases where the return is due to our error. Partial Refunds: In certain situations, partial refunds may be granted (e.g., items not in their original condition, damaged packaging). The amount of the partial refund will be determined on a case-by-case basis. 3. Exchanges Exchanges: If you wish to exchange an item for a different size, color, or model, please contact our customer service team. Exchanges are subject to product availability.   You may be responsible for any price differences and additional shipping costs.   4. Damaged or Defective Items Damaged Items: If you receive a damaged item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund, depending on the circumstances. Defective Items: If you believe you have received a defective item, please contact us within 3 days of delivery with a description of the defect. We may request photos or other evidence to assess the defect. We will arrange for a replacement, repair, or refund, depending on the warranty and the nature of the defect. 5. Non-Returnable Items The following items are not eligible for return: Custom made items. Items that have been used or damaged by the customer. Items without original packaging. Items returned after the stated return timeframe. 6. Contact Us If you have any questions about our Return and Refund Policy, please contact us at: Email: superrton2013@gmail.com Phone: 0165589552 Address: HUGETON SPECIALIST CUSHION AND ACCESSORIES, LOT PT135777(4) JALAN LAHAT, FALIM,MENGLUMBU, PERAK This policy is subject to change without notice. Any changes will be posted on our website. Please retain your order confirmation and proof of purchase for any return or refund requests. Be sure to check local laws regarding refund and return policies, and adjust this policy to fit the laws.